![]() ![]() Select or search for your product from the following page for the Product If your BIOS is really outdated (by more than a few versions), we recommend updating the BIOS incrementally or in stages to a version closer than the latest. Confirm components installed are supported for your system (i.e.: memory amount, speed, voltage, etc.). If you are using an Intel® system and having problems, please confirm/provide the following so that we can help you:ġ. Intel® Driver & Support Assistant (IDSA) Is Not Working Properly IDSA was designed primarily for Intel systems such as the Intel® NUCs, Intel® Compute Sticks, etc. If you have an OEM system or third-party system, we recommend contacting the system manufacturer for the latest drivers and/or their Driver/Software update application (i.e.: Support Assist) since they will provide they will be validated for your system. Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".There appears to be some confusion about Intel® Driver & Support Assistant (IDSA) support, and I apologize for any inconvenience. Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder. Press Windows key + E (File explorer Windows will be opened with this key combination). In case the problem appears again, please provide the Intel Driver & Support Assistant logs? In order to get them, please follow these instructions: Download and reinstall the latest Intel DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator). Remove any remaining files from the Intel DSA in the system using the Uninstaller tool.Ĥ. A new window opens that offers to uninstall the program.ģ.From the list that displays, click Intel Driver & Support Assistant.Uninstall the existing Intel Driver & Support Assistant (Intel DSA) from Apps and Features: Try testing all the different validated browsers: Chrome, Firefox, or Edge*Ģ. Thank you very much for the information provided. ![]()
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